Refund policy
Custom Products
All LiliLaVal DTF transfers are custom-made to order based on the artwork, size, quantity, and other specifications submitted by the customer. Because of the custom nature of our products, we do not accept returns or exchanges for change of mind, incorrect sizing selected by the customer, or errors contained in customer-provided artwork.
Please review your artwork, dimensions, quantities, and order details carefully before submitting your order.
Artwork & File Quality
Customers are responsible for submitting the correct artwork and ensuring that uploaded files are print-ready and of sufficient quality.
LiliLaVal is not responsible for printing issues that result from low-resolution, blurry, pixelated, incorrectly sized, or otherwise poor-quality customer-provided artwork. Colors displayed on a screen may also vary slightly from the final printed transfer.
By submitting artwork for printing, you confirm that you own the artwork or have the necessary permission or rights to reproduce it.
Cancellations & Order Changes
Orders may only be canceled or changed before production has begun.
Because our transfers are custom-made, once an order has entered production, it cannot be canceled, refunded, or modified.
If you need to request a change or cancellation, contact us as soon as possible at hello@lililaval.com. We cannot guarantee that a request can be accommodated once an order has been submitted.
Damaged, Defective, or Incorrect Orders
We want your order to arrive exactly as it should. If your order arrives damaged, contains a verified production defect, or you receive an item that differs from what you ordered due to an error by LiliLaVal, please contact us at hello@lililaval.com within 3 days of delivery.
Please include your order number, a description of the issue, and clear photos showing the affected transfer(s). We will review the issue and, when appropriate, provide a replacement, reprint, or refund.
Please do not discard the affected transfer(s) until your claim has been reviewed.
Application of DTF Transfers
Customers are responsible for properly applying their DTF transfers and following the pressing/application instructions provided by LiliLaVal.
LiliLaVal is not responsible for transfers damaged as a result of incorrect temperature, pressure, pressing time, peeling method, garment incompatibility, improper equipment, or other application errors after the transfer has been received.
If you are unsure how to apply your transfer, please contact us before pressing it.
Shipping Issues
Please verify that your shipping address is correct before placing your order.
Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of LiliLaVal's control. If your package arrives damaged, is lost in transit, or you experience another shipping issue, please contact us at hello@lililaval.com so we can review the situation and determine the appropriate next steps.
Refunds
When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued vary depending on your bank or payment provider.
Shipping charges are non-refundable unless the refund results from an error by LiliLaVal or otherwise required by law.
Questions
For questions regarding your order, returns, refunds, or this policy, contact us at: